Privacy Policy

Privacy policy notice for (“we,” “us,” or “our“), describes how and why we might collect, store, use, and/or share (“process“) your information when you use our services (“Services“), such as when you:

 

• • Visit our website at https://chicelat.com, or any website of ours that links to this privacy notice

 

• • Engage with us in other related ways, including any sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected].

SUMMARY OF KEY POINTS

What personal information do we process?
We handle personal information based on your interactions with our Services, the choices you make, and the products and features you use. For details on the personal information you share with us, see our privacy notice.

Do we process any sensitive personal information?
No, we do not process sensitive personal information.

Do we receive any information from third parties?
We do not obtain information from third parties.

How do we process your information?
We use your information to deliver, improve, and manage our Services, communicate with you, ensure security and prevent fraud, and meet legal requirements. With your consent, we may also process your information for other purposes. We only handle your information when legally authorized to do so. For more details on how we process your information, please refer to our privacy notice.

In what situations and with whom do we share personal information?
We may share information in certain situations and with specific third parties. For information on when and with whom we share your personal data, consult our privacy notice.

How do we keep your information safe?
We use organizational and technical safeguards to protect your personal information. However, no method of electronic transmission or storage is entirely secure, so we cannot guarantee that unauthorized parties will not breach our security measures. For more information on how we protect your data, please review our privacy notice.

What are your rights?
Depending on where you are located, you may have rights regarding your personal information under relevant privacy laws. Learn about your privacy rights in our privacy notice.

How do you exercise your rights?
You can exercise your rights by submitting a data subject access request or contacting us directly. We will handle any requests in line with applicable data protection laws.

Want to learn more about what we do with the information we collect?
For a detailed overview, please review our full privacy notice.

1. WHAT INFORMATION DO WE COLLECT?

In Short: You have the right to review, change, or terminate your account at any time.

 

• • Withdrawing Your Consent:
    rewrite this paragraph for me”

• • Opting Out of Marketing and Promotional Communications:
    You can opt out of marketing communications by clicking the unsubscribe link in emails, replying “STOP” or “UNSUBSCRIBE” to SMS messages, or contacting us directly. Note that we may still send service-related messages necessary for account administration or other non-marketing purposes.

• • Account Information:
    To review, update, or delete your account, you can:

1. Log in to your account settings and make the necessary changes.

2. Request account termination, and we will deactivate or remove your account and information from active databases. Please note that some information may be retained to prevent fraud, resolve issues, assist with investigations, enforce legal terms, or comply with legal obligations.Cookies and Similar Technologies:
Most browsers accept cookies by default. You can set your browser to remove or reject cookies, but this may affect some features or services of our Services. For more information, see our Cookie Notice.

 

• • Contact Us:
    For questions or comments about your privacy rights, email us at [email protected].

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

 

• • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

 

• • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

 

• • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

 

• • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

 

• • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

 

• • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:

 

• • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

 

• • Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

**In Brief:** We use cookies and other tracking technologies to collect and store your information. This includes cookies, web beacons, and pixels. For details on how we use these technologies and how you can opt out of certain cookies, please refer to our Cookie Notice: [https://chicelat.com/cookie](https://chicelat.com/cookie).

5. HOW LONG DO WE KEEP YOUR INFORMATION?

**In Short:** We retain your information only as long as needed to fulfill the purposes stated in this privacy notice, unless a longer retention period is mandated by law (e.g., for tax, accounting, or legal reasons). We will not keep your personal information longer than the duration of your account with us.

 

When there is no ongoing business need to process your information, we will either delete or anonymize it. If deletion is not immediately possible (e.g., due to backup archives), we will securely store the information and prevent further processing until deletion is feasible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

**In Short:** We strive to protect your personal information with robust organizational and technical security measures.

 

We have put in place appropriate security measures to safeguard any personal information we process. However, while we take extensive precautions, no electronic transmission or data storage can be guaranteed to be 100% secure. We cannot guarantee that hackers, cybercriminals, or other unauthorized parties will not overcome our defenses and access your information. We are committed to protecting your personal information, but the transmission of data to and from our Services is at your own risk. We recommend accessing the Services only from a secure environment.

7. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You have the right to review, change, or terminate your account at any time.

 

• • Withdrawing Your Consent:
    If we process your personal information based on consent, you can withdraw this consent at any time. Contact us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” to withdraw consent. This will not affect the legality of any processing conducted before withdrawal or processing based on other legal grounds.

• • Opting Out of Marketing and Promotional Communications:
    You can opt out of marketing communications by clicking the unsubscribe link in emails, replying “STOP” or “UNSUBSCRIBE” to SMS messages, or contacting us directly. Note that we may still send service-related messages necessary for account administration or other non-marketing purposes.

• • Account Information:
    To review, change, or terminate your account, you can:

Log in to your account settings and make updates.

Request account termination, and we will deactivate or delete your account and information from active databases. Some information may be retained to prevent fraud, troubleshoot issues, assist with investigations, enforce legal terms, or comply with legal requirements.

 

• • Cookies and Similar Technologies:
    Most browsers accept cookies by default. You can set your browser to remove or reject cookies, but this may affect some features or services of our Services. For more information, see our Cookie Notice.

• • Contact Us:
    For questions or comments about your privacy rights, email us at [email protected].

8. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers, mobile operating systems, and mobile applications offer a Do-Not-Track (“DNT”) feature that allows you to indicate a preference not to have your online browsing activities monitored and collected. Currently, there is no standardized technology for recognizing and implementing DNT signals, so we do not respond to these signals or other mechanisms that automatically indicate a preference not to be tracked. Should a standardized approach to online tracking become established in the future, we will update this privacy notice to reflect that practice.

9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

Category	Examples	Collected
A. Identifiers	Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name	NO

B. Personal information as defined in the California Customer Records statute

Name, contact information, education, employment, employment history, and financial information

NO

C. Protected classification characteristics under state or federal law	Gender and date of birth	NO
D. Commercial information	Transaction information, purchase history, financial details, and payment information	YES
E. Biometric information	Fingerprints and voiceprints	NO
F. Internet or other similar network activity	Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements	NO
G. Geolocation data	Device location	NO
H. Audio, electronic, visual, thermal, olfactory, or similar information	Images and audio, video or call recordings created in connection with our business activities	NO
I. Professional or employment-related information	Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us	NO
J. Education Information	Student records and directory information	NO
K. Inferences drawn from collected personal information	Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics	NO
L. Sensitive personal Information		NO

How do we use and retain personal information?
We use and keep personal information as necessary to provide our Services, including:

 

• • Category B: While you have an account with us

• • Category D: While you have an account with us

Additionally, we may collect personal information outside of these categories through interactions with us in person, online, or via phone or mail, including:

 

• • Receiving assistance through customer support

• • Participating in surveys or contests

• • Facilitating our Services and responding to your inquiries

How do we use and share your personal information?
For details on how we use your personal information, see our privacy notice.

Will your information be shared with others?
We may share your personal information with service providers under formal agreements and use it for our own business purposes, such as internal research and technological development. This usage is not considered “selling” your personal information. In the past twelve months, we have not disclosed, sold, or shared personal information for commercial purposes, and we do not plan to do so in the future.

California Residents
Under California Civil Code Section 1798.83, also known as the “Shine The Light” law, California residents can request once a year, at no charge, information about the categories of personal information we have shared with third parties for direct marketing, including the names and addresses of those third parties. To make such a request, please contact us in writing using the details provided below.

If you are under 18, reside in California, and have an account with us, you can request the removal of publicly posted data. Send us your account email address and a statement of California residency. We will make sure the data is no longer publicly visible, though it may not be fully removed from all systems, such as backups.

CCPA Privacy Notice
This applies to California residents. Under the California Consumer Privacy Act (CCPA), you have the following rights:

Right to Request Deletion
You can request the deletion of your personal information. We will comply with your request subject to certain legal exceptions, such as protecting free speech, legal compliance, or preventing illegal activities.

Right to Know
You can request information about:

 

• • Whether we collect and use your personal information

• • The categories of information collected

• • The purposes for which the information is used

• • Whether we sell or share personal information

• • The categories of information sold, shared, or disclosed for business purposes

• • The categories of third parties to whom the information was sold or shared

• • The business purpose for collecting, selling, or sharing information

• • Specific pieces of personal information collected about you

We are not required to provide or delete de-identified information in response to requests or to re-identify data to verify a request.

Right to Non-Discrimination
We will not discriminate against you for exercising your privacy rights.

Right to Limit Use of Sensitive Personal Information
We do not process sensitive personal information.

Verification Process
To verify your identity when you make a request, we may ask for information to match against our records. This may include contacting you via methods you have previously provided. We will use the information solely for verification and delete any additional information once verification is complete.

Other Privacy Rights

 

• • You can object to the processing of your personal information.

• • You can request corrections or restrictions on the processing of incorrect or irrelevant data.

• • You can authorize an agent to make requests on your behalf under the CCPA, but we may deny requests from agents who cannot provide valid authorization.

• • You can opt out of future selling or sharing of your personal information. We will act on opt-out requests within fifteen days of receipt.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice periodically. The updated version will display a revised “Revised” date and will take effect as soon as it is available. For significant changes, we may notify you by prominently posting a notice or sending a direct notification. We encourage you to review this privacy notice regularly to stay informed about how we protect your information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact us by post at “ Contact Us “

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit access request.