Thank you for shopping at chicelat.com. We understand that there may be times when you need to return a purchase, and we aim to make this process as straightforward as possible. Please review our return policy below:
To initiate a return, please contact our support team through our “Contact Us” page within 30 days of receiving your product. To help us resolve the issue quickly, please provide the following information:
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- Name on the order
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- Order number
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- Detailed description of the problem
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- Photos illustrating the issue
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- Preference for a replacement or refund
Please note that we are not responsible for customer errors, including spelling or grammatical mistakes, issues with the original images, or ordering errors. We recommend reviewing your orders carefully before completing the purchase.
For a detailed description of our return policy, please refer to the information provided below.
Return Policy
We accept returns for non-sale items within 30 days of receiving your order. Items being returned or exchanged must be in their original condition—unwashed, unworn, with tags attached, and accompanied by a sales receipt. Please review the following guidelines for specific criteria:
Returns Shipping:
| Free Returns Shipping | Returns with Fees |
| We provide free returns in cases of shipping damage or defects caused by our error, including instances where the product is received defective or unusable. | If a product was erroneously included in your order or if you have changed your preference and no longer wish to keep the product, returns may incur fees. |
Returns Procedure:
After contacting [email protected] and receiving an approved return address, please follow these steps:
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- Prepare Your Return Package: Include a printout of your purchase confirmation email with all returned items.
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- Ship the Package: Use your local post office or a courier service to send the package to our warehouse. Provide us with the tracking number from the courier or post office.
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- Confirmation: Once we receive your items, you will get an email confirmation. We will also notify you via email regarding the approval or denial of your refund request.
If you have any questions or need further assistance, please contact us at any time.
Customer satisfaction is our top priority, and we are committed to taking care of you. Thank you for choosing chicelat.com. If you have any questions, please don’t hesitate to reach out to us through our “Contact Us” page.